Article 1 – Definitions
The following definitions apply to these terms and conditions:
Withdrawal period: the period within which the consumer may exercise their right of withdrawal;
Consumer: the natural person who is not acting in the exercise of a profession or business and who enters into a distance contract with the entrepreneur;
Day: calendar day;
Continuous transaction: a distance contract relating to a series of products and/or services whose delivery and/or purchase obligation is spread over a specified period;
Durable medium: any means that enables the consumer or business operator to store information addressed personally to them in a way that allows future consultation and unchanged reproduction of the stored information.
Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within the cooling-off period;
Entrepreneur: the natural or legal person who offers goods and/or services to consumers at a distance;
Distance contract: an agreement whereby, within the framework of an organized system for the distance sale of goods and/or services operated by the entrepreneur, one or more means of distance communication are used exclusively up to and including the conclusion of the agreement;
Means of distance communication: means that can be used to conclude a contract without the consumer and the entrepreneur being in the same room at the same time.
General terms and conditions: these general terms and conditions of the entrepreneur.
Article 2 – Identity of the entrepreneur
Company name: ON E-Commerce
Website name: Cendura
Chamber of Commerce: 95333142
VAT identification number: NL005146776B81
Bank account number: NL52 INGB 0110 1828 39
Email: info@cendurashop.com
Address: Esrein 7, 7553 CX Hengelo, Overijssel, The Netherlands (registration address, not a visiting or return address)
Article 3 – Applicability
These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract and order concluded between the entrepreneur and the consumer.
Before the distance contract is concluded, the text of these general terms and conditions is made available to the consumer. If this is not reasonably possible, the consumer will be informed before the distance contract is concluded that the general terms and conditions are available for inspection at the entrepreneur’s business premises and will be sent to the consumer free of charge as soon as possible upon request.
If the distance contract is concluded electronically, notwithstanding the preceding paragraph and before the distance contract is concluded, the text of these general terms and conditions shall be made available to the consumer electronically in such a way that the consumer can easily save it on a durable medium. If this is not reasonably possible, before the distance contract is concluded, the consumer shall be informed where the general terms and conditions can be viewed electronically and that, at the consumer's request, they will be sent free of charge electronically or by other means.
If, in addition to these general terms and conditions, specific product or service terms apply, paragraphs 2 and 3 shall apply accordingly, and in the event of conflicting general terms and conditions, the consumer may always rely on the applicable provision that is most favorable to them.
If one or more provisions of these general terms and conditions are at any time wholly or partially invalid or annulled, the agreement and these terms and conditions shall remain in force for the remainder, and the provision concerned shall be replaced immediately by mutual agreement with a provision that comes as close as possible to the scope of the original provision.
Situations that are not provided for in these General Terms and Conditions shall be assessed "in the spirit" of these General Terms and Conditions.
Ambiguities regarding the interpretation or content of one or more provisions of our General Terms and Conditions shall be interpreted "in accordance with the intent" of these General Terms and Conditions.
Article 4 - The Offer
If an offer has a limited validity period or is subject to conditions, this will be explicitly stated in the offer.
The offer is non-binding. The entrepreneur is entitled to change and adjust the offer.
The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable the consumer to properly evaluate the offer. If the entrepreneur uses images, they are a true representation of the products and/or services offered. Obvious errors or mistakes in the offer do not bind the entrepreneur.
All images, specifications, and data in the offer are indicative and cannot give rise to compensation or dissolution of the agreement.
Images of products are a true representation of the products offered. The operator cannot guarantee that the colors shown exactly match the actual colors of the products.
Every offer contains information that makes it clear to the consumer what rights and obligations are associated with accepting the offer. This concerns in particular:
The price, excluding customs clearance costs and import VAT. These additional costs are borne and assumed at the customer's risk. The postal and/or courier service will apply the special arrangement for postal and courier services regarding imports. This arrangement may apply depending on the destination country and the import regulations in force there. The postal and/or courier service will collect the VAT (if applicable, together with customs clearance fees) from the recipient of the goods;
any shipping costs;
the manner in which the contract is concluded and the actions required for this
whether or not there is a right of withdrawal;
the method of payment, delivery, and performance of the contract;
the period for accepting the offer or the period within which the trader guarantees the price;
the rate charged for using a means of distance communication, if the costs of using the means of distance communication are calculated on a basis other than the regular basic rate for the communication medium used;
whether the agreement will be archived after its conclusion and, if so, how the consumer can access it;
the way in which the consumer can review the information provided by them under the contract before concluding the contract and, if desired, restore it;
all languages other than Dutch in which the contract may be concluded;
the codes of conduct to which the trader is subject, and the way in which the consumer can consult these codes of conduct electronically; and
the minimum term of the distance contract in the case of a contract for a specified period.
Optional: available sizes, colors, and types of materials.
Article 5 – The Agreement
Subject to the provisions of paragraph 4, the contract is concluded at the moment the consumer accepts the offer and fulfills the conditions stipulated therein.
If the consumer has accepted the offer electronically, the trader shall promptly confirm receipt of the acceptance of the offer electronically. Until the trader has confirmed receipt of this acceptance, the consumer may dissolve the contract.
If the contract is concluded electronically, the trader shall take appropriate technical and organizational measures to protect the electronic transmission of data and ensure a secure internet environment. If the consumer can pay electronically, the trader shall take appropriate security measures.
The trader may, within the limits of the law, obtain information about whether the consumer can meet their payment obligations, as well as about all facts and factors that are important for responsibly entering into the distance contract. If, based on this assessment, the trader has good reasons not to conclude the contract, the trader is entitled to reject an order or request, or to make performance subject to special conditions, stating the reasons.
The trader shall provide the consumer with the following information in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable medium, together with the goods or service:
1. the address of the trader's business premises to which the consumer may submit complaints;
2. the conditions and manner in which the consumer may exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
3. the information about guarantees and existing customer service;
4. the information contained in Article 4, paragraph 3, of these terms and conditions, unless the trader has already provided this information to the consumer before the conclusion of the contract;
5. the conditions for terminating the contract if the contract has a term of more than one year or is of indefinite duration.
In the case of a continuing transaction, the provision of the preceding paragraph applies only to the first delivery.
Every agreement is concluded subject to the condition precedent that the products concerned are sufficiently available.
Article 6 – Right of withdrawal
When purchasing products, the consumer has the option to terminate the contract without giving any reason during a period of 30 days. This cooling-off period begins on the day after the consumer receives the product or after the consumer receives it through a representative designated in advance and notified to the entrepreneur.
During the cooling-off period, the consumer shall handle the product and packaging with care. The consumer shall unpack or use the product only to the extent necessary to assess whether they wish to keep it. If they exercise their right of withdrawal, they shall return the product to the entrepreneur with all supplied accessories and, where possible, in its original condition and original packaging, in accordance with the reasonable and clear instructions provided by the entrepreneur.
If the consumer wishes to exercise their right of withdrawal, they must notify the entrepreneur within 30 days of receiving the product. The consumer must provide this notification in writing/by email. After the consumer has notified the entrepreneur that they wish to exercise their right of withdrawal, the customer must return the product within 30 days. The consumer must prove that they returned the delivered goods on time, for example by providing proof of shipment.
If the customer has not expressed their intention to exercise their right of withdrawal, or has not returned the product to the entrepreneur after the expiry of the periods referred to in paragraphs 2 and 3, the purchase is final.
Article 7 – Costs in the event of withdrawal
If the consumer exercises their right of withdrawal, the costs of returning the products shall be borne by the consumer.
If the consumer has paid an amount, the entrepreneur shall refund this amount as soon as possible, but no later than 14 days after the withdrawal. This is subject to the product having already been received by the entrepreneur or the consumer being able to provide conclusive proof of its complete return.
Article 8 – Exclusion of the right of withdrawal
The entrepreneur may exclude the consumer's right of withdrawal for the products described in paragraphs 2 and 3. The exclusion of the right of withdrawal applies only if the entrepreneur clearly stated this in the offer, at least in good time before the conclusion of the contract.
Exclusion of the right of withdrawal is only possible for products:
1. which have been made by the entrepreneur according to the consumer's specifications;
2. which are clearly personal in nature
3. which, due to their nature, cannot be returned;
4. that spoil or age quickly;
5. whose price is subject to fluctuations on the financial market over which the business has no control;
6. individual newspapers and magazines
7. audio and video recordings and computer software whose seal the consumer has broken.
8. hygiene products whose seal the consumer has broken.
Exclusion of the right of withdrawal is possible only for services:
1. concern accommodation, transportation, catering, or leisure activities to be provided on a specific date or during a specific period;
2. delivery of which began with the consumer’s express consent before the withdrawal period expired;
3. concern betting and lotteries.
Article 9 – The Price
During the validity period stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes resulting from changes in VAT rates.
Notwithstanding the preceding paragraph, the business may offer products or services whose prices are subject to fluctuations on the financial market over which the business has no control at variable prices. This connection with fluctuations and the fact that the stated prices are indicative prices will be mentioned in the offer.
Price increases within 3 months after the conclusion of the contract are permitted only if they result from statutory provisions or regulations.
Price increases from 3 months after the conclusion of the contract are permitted only if the business has determined them and:
1. they are based on statutory provisions or regulations; or
2. the consumer is entitled to terminate the contract on the date on which the price increase takes effect.
The place of supply pursuant to Article 5(1) of the Turnover Tax Act 1968 is the country in which transportation begins. In this case, the supply takes place outside the EU. For deliveries to the EU, the postal or courier service may collect import VAT and customs clearance fees from the customer. For deliveries to countries outside the EU, import taxes, duties, or customs clearance fees may be charged to the customer in accordance with the regulations of the respective country of destination.
The prices for products stated on our website include delivery costs, but exclude fees, taxes, duties, or similar government-imposed charges ("duty unpaid and untaxed").
You are responsible for all rights, fees, duties, taxes, or other government charges and declarations for importing the products to the delivery address, and you must bear these costs; they are not included in the prices of the products. Additional costs may arise in individual cases for all deliveries, for which the seller is not responsible and which must be borne by the customer. In addition to shipping costs, these may include customs duties or import VAT if the goods are shipped from a non-EU country (China). We do not pay customs duties or import VAT; these costs are borne by the buyer. Our goods are always shipped DDU (delivery duty unpaid) / "duty unpaid and untaxed". The buyer is the "Importer of Record" and is responsible for properly paying customs duties and/or import taxes and must fully comply with all laws and regulations of the importing country. Since the rules for importing goods differ from country to country, you should check your country's customs duties and import taxes before placing your order. Upon receipt of the goods, the buyer is required to verify that all laws and regulations of the importing country have been complied with.
All prices are subject to printing errors. No liability is accepted for the consequences of printing and typesetting errors. In the event of printing and typesetting errors, the entrepreneur is not obliged to supply the goods at the incorrect price.
Article 10 - Compliance and Warranty
The entrepreneur guarantees that the products and/or services comply with the contract, the specifications stated in the offer, the reasonable requirements for reliability and/or usability, and the statutory provisions and/or government regulations applicable at the time the contract was concluded. If agreed, the entrepreneur also guarantees that the product is suitable for use other than normal use.
A warranty provided by the entrepreneur, manufacturer, or importer does not affect the consumer's statutory rights and claims that the consumer may assert against the entrepreneur under the contract.
Any defects or incorrectly delivered products must be reported to the entrepreneur in writing within 30 days of delivery. The products must be returned in their original packaging and in new condition.
The entrepreneur's warranty period corresponds to the manufacturer's warranty period. However, the entrepreneur is never responsible for the products' ultimate suitability for each individual application by the consumer, nor for any advice regarding the use or application of the products.
The warranty does not apply if:
the consumer has repaired and/or modified the delivered products themselves, or has had them repaired and/or modified by third parties;
the delivered products were exposed to abnormal conditions or otherwise handled carelessly or contrary to the trader’s instructions and/or were handled on the packaging;
The inadequacy is wholly or partly the result of regulations enacted or to be enacted by the government concerning the nature or quality of the materials used.
Article 11 – Delivery and performance
The company shall exercise the utmost care when accepting and processing orders for products.
The place of delivery is the address provided by the consumer to the company.
Subject to the provisions of Article 4 of these General Terms and Conditions, the company shall process accepted orders promptly and no later than within 30 days, unless the consumer has agreed to a longer delivery period. If delivery is delayed or an order cannot be fulfilled or can only be partially fulfilled, the consumer will be informed no later than 30 days after placing the order. In this case, the consumer has the right to terminate the contract without charge and without entitlement to compensation.
In the event of termination in accordance with the previous paragraph, the trader shall refund the amount paid by the consumer as soon as possible, and no later than 14 days after termination.
If delivery of an ordered product proves impossible, the trader will endeavor to provide a replacement item. No later than upon delivery, it will be clearly and comprehensibly communicated that a replacement item is being provided. The right of withdrawal may not be excluded for replacement items. The cost of returning the item shall be borne by the trader.
The risk of damage to and/or loss of products lies with the trader until the time of delivery to the consumer or a representative designated in advance and notified to the trader, unless expressly agreed otherwise.
Article 12 – Fixed-term contracts: duration, termination and renewal
Termination
The consumer may terminate an open-ended contract covering the regular delivery of goods (including electricity) or services at any time, subject to the agreed termination rules and with a notice period of up to one month.
The consumer may terminate a fixed-term contract concluded for the regular delivery of products (including electricity) or services at any time at the end of the fixed term, subject to the applicable termination rules and a notice period of no more than one month.
The consumer may terminate the contracts referred to in the preceding paragraphs at any time:
terminate at any time and not be limited to a specific date or period;
terminate in the same manner as it was concluded
always terminate with the same notice period that the trader has established for itself.
Renewal
A fixed-term contract for the regular delivery of goods (including electricity) or services may not be automatically extended or renewed for a specific period.
Notwithstanding the preceding paragraph, a fixed-term contract for the regular delivery of daily and weekly newspapers may be automatically extended for a fixed term of no more than three months if the consumer can terminate the extended contract at the end of the extension with a notice period of no more than one month.
A fixed-term contract for the regular delivery of goods or services may be automatically extended for an indefinite period only if the consumer can terminate it at any time with a notice period of no more than one month; the notice period may not exceed three months if the contract concerns the regular delivery, less than once a month, of daily newspapers, news publications and weekly magazines.
A fixed-term contract for the regular delivery of sample issues of newspapers and magazines (trial or introductory subscription) is not automatically renewed and ends automatically when the trial or introductory period expires.
Term
If a contract has a term of more than one year, the consumer may terminate the contract at any time after one year with up to one month’s notice, unless reasonableness and fairness preclude termination before the agreed term has expired.
Article 13 – Payment
Unless otherwise agreed, the amounts owed by the consumer must be paid within 7 working days after the start of the cooling-off period referred to in Article 6(1). In the case of an agreement for the provision of a service, this period begins after the consumer has received confirmation of the agreement.
The consumer is obliged to notify the trader immediately of any inaccuracies in the payment details provided or mentioned.
In the event of non-payment by the consumer, the business is entitled, subject to statutory limitations, to charge the reasonable costs communicated to the consumer in advance.
Article 14 - Complaints procedure
Complaints about the performance of the contract must be submitted to the business in a complete and clearly described manner within 7 days after the consumer has discovered the defects.
Complaints submitted to the business will be answered within 14 days of the date of receipt. If a complaint requires a foreseeably longer processing time, the business will respond within the 14-day period with an acknowledgment of receipt and an indication of when the consumer can expect a more detailed response.
If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute resolution procedure.
A complaint does not suspend the business's obligations unless the business states otherwise in writing.
If a complaint is deemed justified by the business, the business will, at its discretion, either replace or repair the delivered products free of charge.
Article 15 - Disputes
Contracts between the business and the consumer to which these general terms and conditions apply are governed exclusively by Dutch law, even if the consumer resides abroad.
By making a purchase or entering your email address, you agree to receive marketing emails.
Article 16 - CESOP
Since 2024, payment service providers have been required under EU regulations to report certain cross-border payment data to the central CESOP system. The aim is to combat VAT fraud within the EU.
Nothing changes for you as a customer in the ordering process—we are merely required to inform you about this regulation.
Contact
Email: info@cendurashop.com
Cendura is part of ON E-Commerce
Esrein 7, 7553 CX Hengelo, Overijssel, The Netherlands (Registration address, not a visiting or return address)
Contact form: Here
Chamber of Commerce: 95333142
VAT identification number: NL005146776B81
Customer service opening hours:
Monday to Friday: 09:00 to 17:00
Saturday and Sunday: Closed
All emails are answered within 24–48 hours.
