Discover our bestsellers!
Welcome to Cendura!
Your shop for the latest trends and best deals. Every day, you will discover carefully selected products with us that enrich your home, garden, beauty, and well-being. We place great importance on quality and functionality so that you only receive items that truly improve your daily life. Browse our range now and secure exclusive offers.
New year, new deals
Frequently Asked Questions (FAQ)
Order & Cancel
Returns & Exchanges
Payment & Customer Service
What is your delivery time?
Processing the order takes 0–2 business days. Our current delivery time is 6 to 12 business days, including processing time. We ask for your understanding. To accommodate you a little, we do not charge any shipping costs and cover them entirely ourselves.
Can I cancel my order?
Yes, that is possible. Send an email within 3 hours of your order to info@cendurashop.com with your name, your order number (from the confirmation email), and the reason for the cancellation. After that, cancellation is unfortunately no longer possible.
Can I track my order?
As soon as your order has been shipped, you will receive a tracking number from us. With this, you can easily check the shipping status at any time on our Order Tracking (Track & Trace) page and know exactly when your package will arrive.
What should I do if I have not received a confirmation email?
That of course should not happen. Please simply send us an email with your full name and your email address to info@cendurashop.com and we will take care of it as quickly as possible.
What should I do if I have not yet received my order?
If you have not received anything after the delivery time has passed, please write to us at info@cendurashop.com. We will immediately check where your package is. If your email remains unanswered, please also check your spam folder.
How can I exchange or return my order?
Your satisfaction is our priority. If something doesn't fit or you don't like it, just write to us at info@cendurashop.com, and we will find a suitable solution together. Our return policy is simple: you have 30 days to send the goods back. We will make sure you are always satisfied!
What are the conditions for a return?
The return period is 30 days from receipt of the goods. A return is possible if:
- The deadline has not expired
- The goods are in their original packaging, including tags
- The product is unused
Which payment methods do you accept?
At Cendura, you can pay securely and conveniently with PayPal, credit card, Apple Pay, Google Pay, or Shop Pay. All transactions are protected by TLS encryption, ensuring your purchase is always safe.
How quickly does customer service respond?
Our customer service team is available to you at any time and usually responds within 24 to 48 hours. We strive to answer your questions quickly and kindly at info@cendurashop.com or via Facebook Messenger, so you always have a pleasant experience with Cendura.
How do you support your customers after the purchase?
Your experience with us doesn't end with the purchase. Our dedicated customer service team is, of course, here to support you even after delivery. We regularly update you on the status of your order, provide you with exclusive offers, and are always happy to answer your questions.
Whether you need help with a product, have questions about returns or exchanges, or simply want to learn more about our offers, we are here for you. Feel free to contact us anytime at info@cendurashop.com.
Not satisfied? Money back!
The satisfaction of our customers is our top priority. If you are not satisfied with our products or service, please do not hesitate to contact us.
Our customer service is available by email Monday to Friday from 9:00 AM to 5:00 PM.
For questions or information about our products, simply write to us at info@cendurashop.com and we will respond within 24 to 48 hours on business days.
Have questions? Visit our FAQ.
