Last updated: February 24, 2025
This privacy policy describes how Cendura (the "Website," "we," "us," or "our") collects, uses, and discloses personal data when you visit cendura.de (the "Website"), use our services, make a purchase there, or otherwise communicate with us regarding the website (collectively, the "Services"). For the purposes of this privacy policy, "you" and "your" refer to you as a user of the services, whether you are a customer, website visitor, or another person whose information we have collected under this privacy policy.
Please read this privacy policy carefully.
Changes to this privacy policy
We may update this privacy policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised privacy policy on the website, update the "Last updated" date, and take any other legally required steps.
How we collect and use your personal data
To provide the services, we collect as outlined below. The information we collect and use varies depending on how you interact with us.
In addition to the specific purposes listed below, we may use the information collected about you to communicate with you, provide or improve the services, comply with all applicable legal obligations, enforce all applicable terms of service, and protect or defend the services, our rights, and the rights of our users or others.
What personal data do we collect?
The type of personal data we receive about you depends on how you interact with our website and use our services. When we use the term "personal information," we mean information that identifies you, relates to you, describes you, or can be associated with you. The following sections describe the categories and specific types of personal data we collect.
Information we collect directly from you
Information you provide to us directly through our services may include:
- Contact information including your name, address, phone number, and email address.
- Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information including your username, password, security questions, and other information used for account security.
- Customer support information including the information you include in your communications with us, for example, when you send a message through the services.
For some features of the services, it may be necessary for you to provide us with certain information about yourself directly. You may choose not to provide this information. However, this may result in your inability to use or access those features.
Information we collect about your usage
We may also automatically collect certain information about your interaction with the services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our website and your account, including device information, browser information, network connection information, your IP address, and other information about your interaction with the services.
Information received from third parties
Finally, we may receive information about you from third parties, including vendors and service providers who collect information on our behalf, for example:
- Companies that support our website and services, such as Shopify.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment, fulfill your orders, and provide you with the products or services you requested to fulfill our contract with you.
- When you visit our website, open or click on emails we send you, or interact with our services or ads, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
All information we receive from third parties is handled in accordance with this Privacy Policy. See also the section below, Third-Party Websites and Links.
How we use your personal data
- Provision of Products and Services. We use your personal data to provide you with the services and fulfill our contract with you, including processing your payments, fulfilling your orders, sending notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and otherwise managing your account, organizing shipping, facilitating returns and exchanges, as well as other functions and features related to your account. We may also enhance your shopping experience by allowing Shopify to match your account with other Shopify services you may wish to use. In this case, Shopify processes your data according to its Privacy Policy and Consumer Privacy Policy.
- Marketing and Advertising. We may use your personal data for marketing and advertising purposes, such as sending marketing and promotional messages via email, SMS, or mail, and displaying advertisements for products or services to you. This may include using your personal data to better tailor the services and advertising on our website and other websites. If you reside in the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products pursuant to Art. 6(1)(f) GDPR.
- Security and Fraud Prevention. We use your personal data to detect, investigate, or take action against potential fraudulent, illegal, or malicious activities. If you choose to use the services and register an account, you are responsible for the security of your account login details. We strongly recommend that you do not share your username, password, or other access credentials with third parties. If you believe your account has been compromised, please contact us immediately. If you reside in the EEA, the legal basis for these data processing activities is our legitimate interest in ensuring the security of our website for you and other customers, pursuant to Art. 6(1)(f) GDPR.
-
Communication with you and service improvement. We use your personal data to provide you with customer support and improve our services. This is in our legitimate interest to be able to respond to you, provide you with effective services, and maintain our business relationship with you, pursuant to Art. 6(1)(f) GDPR.
Cookies
Like many other websites, we also use cookies on our website. Specific information about the cookies we use in connection with operating our Shopify store can be found at https://www.shopify.com/legal/cookies. We use cookies to operate and improve our website and services (including storing your actions and preferences), to conduct analytics, and to better understand user interaction with the services (in our legitimate interest in managing, improving, and optimizing the services). We may also allow third parties and service providers to use cookies on our website to better tailor the services, products, and advertising on our website and other websites.
Most browsers accept cookies automatically by default, but you can set your browser to remove or reject cookies through your browser settings. Please note that removing or blocking cookies may affect your user experience and cause some services, including certain features and general functions, to not work properly or become unavailable. Additionally, blocking cookies may not fully prevent us from sharing information with third parties, such as our advertising partners.
Our website also recognizes the Global Privacy Control (GPC) signal, which allows you to opt out of certain uses or disclosures of your data. When you communicate your preference to us via GPC, we treat this signal as a valid request to refuse sharing/targeted advertising for the associated browser or device. If we can associate the device sending the signal with a Shopify account, we also apply the opt-out request to that account. For more information about Global Privacy Control, please visit https://globalprivacycontrol.org/. Apart from Global Privacy Control, we do not recognize any other "Do Not Track" signals that may be sent by your web browser or device.
How we share personal data
Under certain circumstances, we may share your personal data with third parties for contract fulfillment, legitimate purposes, and other reasons subject to this privacy policy. These circumstances may include:
- With vendors or other third parties who provide services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, order fulfillment, and shipping).
- With business and marketing partners to provide you with services and advertise to you. Our business and marketing partners use your data according to their own privacy policies.
- If you instruct, request, or otherwise consent to us sharing certain information with third parties, for example to send you products or through your use of social media widgets or login integrations, and with your consent.
- With our subsidiaries or otherwise within our corporate group, in our legitimate interest to operate a successful business.
- In connection with a business transaction such as a merger or bankruptcy, to comply with all applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce all applicable terms of service, and to protect or defend the services, our rights, and the rights of our users or others.
We disclose the following: the following categories of personal data and sensitive personal data about users for the purposes outlined above under "How we collect and use your personal data" and "How we disclose personal data" :
| Category | Categories of recipients |
|---|---|
|
|
We do not use or disclose your personal data without your consent or for the purpose of inferring your personal data.
Third-Party Websites and Links
Our website may contain links to websites or other online platforms operated by third parties. If you follow links to websites not affiliated with or controlled by us, you should review their privacy and security policies as well as other terms and conditions. We do not guarantee or take responsibility for the privacy or security of such websites, including the accuracy, completeness, or reliability of the information found on those sites. Information you provide in public or semi-public places, including information you share on third-party social networking platforms, may also be viewed by other users of the services and/or users of those third-party platforms without restriction on use by us or third parties. Our inclusion of such links does not automatically imply endorsement of the content of such platforms or their owners/operators, except as disclosed in the services.
Children's Data
The services are not intended for use by children, and we do not knowingly collect personal data from children. If you are a parent or guardian of a child who has provided us with their personal data, you can contact us using the contact details below and request the deletion of that data.
At the time this privacy policy comes into effect, we have no actual knowledge that we "disclose" or "sell" personal data of individuals under 16 years old (as these terms are defined under applicable law).
Security and Storage of Your Data
Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Furthermore, the information you send to us may not be secure during transmission. We recommend that you do not use insecure channels to share sensitive or confidential information with us.
How long we retain your personal data depends on various factors, such as whether we need the data to manage your account, provide services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your rights
Depending on where you live, you may have some or all of the rights listed below regarding your personal data. However, these rights are not absolute and apply only under certain circumstances. In some cases, we may lawfully refuse your request.
- Right to access/information: You may have the right to request access to the personal data we hold about you, including details on how we use and share your data.
- Right to erasure: You may have the right to request the deletion of the personal data we hold about you.
- Right to rectification: You may have the right to request correction of inaccurate personal data we hold about you.
- Right to data portability: You may have the right to receive a copy of the personal data we hold about you and, under certain circumstances and with some exceptions, to request the transfer of that data to a third party.
- Restriction of processing: You may have the right to request that we stop or limit the processing of your personal data.
- Withdrawal of consent: If we rely on your consent to process your personal data, you may have the right to withdraw that consent.
- Right to object: If we reject your request, you may have the right to appeal our decision. You can do this by replying directly to our rejection.
- Manage communication preferences: We may send you promotional emails, and you can opt out of receiving these emails at any time by using the unsubscribe option shown in our emails to you. If you unsubscribe, we may still send you non-promotional emails, for example, about your account or orders.
You can exercise these rights as stated on our website or by contacting us using the contact details provided below.
We will not discriminate against you if you exercise any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before we can provide a substantive response to the request. Under applicable laws, you may appoint an authorized representative to make requests to exercise your rights on your behalf. Before accepting such a request from a representative, we must obtain proof that you have authorized them to act on your behalf. Additionally, we may need to verify your identity directly with us. We will respond to your request promptly as required by applicable law.
Complaints
If you have complaints about how we process your personal data, please contact us using the contact details below. If you are not satisfied with our response to your complaint, depending on your place of residence, you may have the right to appeal our decision by contacting us via the contact details below or by submitting your complaint to your local data protection authority. For the European Economic Area (EEA) here is a list of the relevant data protection authorities.
International users
Please note that we may transfer, store, and process your personal data outside the country where you live. Your personal data will also be processed by employees and external service providers and partners in these countries.
When we transfer your personal data to countries outside Europe, we rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent agreements of the relevant UK authority, unless the data transfer is to a country that has been found to provide an adequate level of protection.
Do you have another question about our privacy policies? Please contact us by email at:
Contact
Email: info@cendurashop.com
Cendura is part of ON E-Commerce
Esrein 7, 7553 CX Hengelo, Overijssel, The Netherlands (Registered address, not a visit or return address)
Contact form: Here
Chamber of Commerce: 95333142
VAT identification number: NL005146776B81
Customer service opening hours:
Monday to Friday: 9:00 AM to 5:00 PM
Saturday and Sunday: Closed
All emails are answered within 24–48 hours.
