Last updated: August 27, 2026
This Privacy Policy describes how Cendura (the “Website,” “we,” “us,” or “our”) collects, uses, and discloses personal data when you visit cendurashop.com (the “Website”), use our services, make a purchase there, or otherwise communicate with us regarding the Website (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, website visitor, or another person whose information we have collected in accordance with this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the website, update the “Last updated” date, and take any other steps required by law.
How we collect and use your personal data
To provide the services, we collect the information listed below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses listed below, we may use information collected about you to communicate with you, provide or improve the services, comply with all applicable legal obligations, enforce all applicable terms of service, and protect or defend the services, our rights, and the rights of our users or others.
What personal data do we collect?
The types of personal data we receive about you depend on how you interact with our website and use our services. When we use the term “personal information,” we refer to information that identifies you, relates to you, describes you, or can be associated with you. The following sections describe the categories and specific types of personal data we collect.
Information we collect directly from you
Information you submit to us directly through our services may include:
- Contact information including your name, address, telephone number, and email address.
- Order Information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account Information including your username, password, security questions, and other information used for account security.
- Customer Support Information including the information you include in your communications with us, such as when you send a message through the services.
Some features of the services may require you to provide us with certain information about yourself directly. You may choose not to provide this information. However, this may prevent you from using or accessing these features.
Information We Collect About Your Use
We may also automatically collect certain information about your interaction with the services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our website and your account, including device information, browser information, information about your network connection, your IP address, and other information about your interaction with the services.
Information Received from Third Parties
Finally, we may receive information about you from third parties, including vendors and service providers that collect information on our behalf, such as:
- Companies that support our website and services, such as Shopify.
- Our payment processors, which collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment, fulfill your orders, and provide you with the products or services you requested, in order to fulfill our contract with you.
- When you visit our website, open or click on emails we send you, or interact with our services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.
All information we receive from third parties is handled in accordance with this Privacy Policy. See also the section below, Third-Party Websites and Links.
How we use your personal data
- Providing products and services. We use your personal data to provide the Services to you and fulfill our contract with you, including processing your payments, fulfilling your orders, sending you notifications regarding your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and otherwise managing your account, arranging shipping, facilitating returns and exchanges, and providing other features and functionalities related to your account. We may also improve your shopping experience by enabling Shopify to match your account with other Shopify services you may wish to use. In this case, Shopify processes your data in accordance with its Privacy Policy and Consumer Privacy Policy.
- Marketing and advertising. We may use your personal data for marketing and advertising purposes, such as sending marketing and advertising communications by email, SMS, or mail and showing you advertisements for products or services. This may include using your personal data to better tailor the Services and advertising on our website and other websites. If you are located in the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products pursuant to Art. 6(1)(f) GDPR.
- Security and fraud prevention. We use your personal data to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other access credentials with anyone else. If you believe your account has been compromised, please contact us immediately. If you are located in the EEA, the legal basis for these data processing activities is our legitimate interest in ensuring the security of our website for you and other customers, pursuant to Art. 6(1)(f) GDPR.
-
Communicating with you and improving the service. We use your personal data to provide customer support and improve our services. This is in our legitimate interest so that we can respond to you, provide effective services, and maintain our business relationship with you, in accordance with Article 6(1)(f) of the GDPR.
Cookies
Like many other websites, we use cookies on our website. For specific information about the cookies we use in connection with operating our store with Shopify, please visit https://www.shopify.com/legal/cookies. We use cookies to operate and improve our website and services (including to remember your actions and preferences), perform analytics, and better understand how users interact with the services (in our legitimate interest in administering, improving, and optimizing the services). We may also allow third parties and service providers to use cookies on our website to better tailor the services, products, and advertising on our website and other websites.
Most browsers automatically accept cookies by default, but you can configure your browser to remove or reject cookies through your browser settings. Please note that removing or blocking cookies may negatively affect your user experience and may cause some of the services, including certain features and general functionality, to stop working properly or become unavailable. In addition, blocking cookies may not completely prevent us from sharing information with third parties, such as our advertising partners.
Our website also detects the Global Privacy Control (GPC) signal, which allows you to opt out of certain uses or disclosures of your data. If you communicate your preference to us through GPC, we will treat this signal as a valid request to opt out of the sale/sharing of data and targeted advertising for the associated browser or device. If we can associate the device sending the signal with a Shopify account, we will also apply the opt-out request to that account. For more information about Global Privacy Control, please visit https://globalprivacycontrol.org/. Other than Global Privacy Control, we do not recognize any other “Do Not Track” signals that may be sent by your web browser or device.
How We Share Personal Information
Under certain circumstances, we may disclose your personal information to third parties for the purpose of performing a contract, for legitimate purposes, and for other reasons governed by this Privacy Policy. These circumstances may include:
- with vendors or other third parties that provide services on our behalf, such as IT management, payment processing, data analysis, customer support, cloud storage, order fulfillment, and shipping.
- with business and marketing partners to provide services to you and advertise to you. Our business and marketing partners use your data in accordance with their own privacy policies.
- When you direct, request, or otherwise consent to our sharing of certain information with third parties, such as to send you products or through your use of social media widgets or login integrations, with your consent.
- with our subsidiaries or otherwise within our corporate group, in our legitimate interest in conducting a successful business.
- In connection with a business transaction such as a merger or bankruptcy, to comply with all applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce all applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
We disclose the following categories of personal information and sensitive personal information about users for the purposes set out above under “How We Collect and Use Your Personal Information” and “How We Disclose Personal Information” :
| Category | Categories of recipients |
|---|---|
|
|
We do not use or disclose your personal information without your consent or for the purpose of inferring your personal information.
Third-Party Websites and Links
Our Website may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee or accept responsibility for the privacy or security of such websites, including the accuracy, completeness, or reliability of the information found on them. Information you provide in public or semi-public spaces, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms, without limitation regarding its use by us or third parties. Our inclusion of such links does not automatically constitute an endorsement of the content of such platforms or their owners or operators, except as disclosed in the Services.
Children’s Data
The Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are the parent or legal guardian of a child who has submitted their personal information to us, you may contact us using the contact details provided below and request that we delete this information.
As of the effective date of this Privacy Policy, we have no actual knowledge that we “share” or “sell” (as those terms are defined under applicable law) personal information of individuals under 16 years of age.
Security and Retention of Your Data
Please note that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” Furthermore, the information you send us may not be secure during transmission. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.
How long we retain your personal data depends on various factors, such as whether we need the data to manage your account, provide the services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your rights
Depending on where you live, you may have some or all of the rights listed below with respect to your personal data. However, these rights are not absolute and apply only under certain circumstances. In certain cases, we may deny your request to the extent permitted by law.
- Right of access/information: You may have the right to request access to the personal data we hold about you, including details about how we use and disclose your data.
- Right to erasure: You may have the right to request the deletion of the personal data we hold about you.
- Right to rectification: You may have the right to request the correction of inaccurate personal data we hold about you.
- Right to data portability: You may have the right to obtain a copy of the personal data we hold about you and, under certain circumstances and with certain exceptions, request that we transfer this data to third parties.
- Restriction of processing: You may have the right to ask us to stop or restrict the processing of your personal data.
- Withdrawal of consent: If we rely on your consent to process your personal data, you may have the right to withdraw that consent.
- Right to object: If we deny your request, you may have the right to appeal our decision. You can do so by replying directly to our denial.
- Manage communication preferences: We may send you promotional emails, and you can opt out of receiving these emails at any time by using the unsubscribe option displayed in the emails we send you. If you unsubscribe, we may still send you non-promotional emails, such as those relating to your account or orders.
You can exercise these rights as indicated on our website or by contacting us using the contact details provided below.
We will not discriminate against you if you exercise any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before we can provide a substantive response to the request. As permitted by applicable law, you may appoint an authorized representative to submit requests to exercise your rights on your behalf. Before accepting such a request from a representative, we must obtain proof from the representative that you have authorized them to act on your behalf. We may also need to verify your identity directly with us. We will respond to your request promptly, as required by applicable law.
Complaints
If you have complaints about the way we process your personal data, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details listed below or by submitting your complaint to your local data protection authority. For the European Economic Area (EEA) you can find here a list of the competent data protection supervisory authorities.
International users
Please note that we may transfer, store, and process your personal data outside the country in which you live. Your personal data will also be processed by employees and external service providers and partners in these countries.
When we transfer your personal data to countries outside Europe, we rely on recognized transfer mechanisms such as the European Commission's standard contractual clauses or equivalent agreements of the relevant UK authority, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
Do you have another question about our privacy policies? Then please contact us by email at:
Contact
Email: info@cendurashop.com
Cendura is part of ON E-Commerce
Esrein 7, 7553 CX Hengelo, Overijssel, The Netherlands (Registered address, not a visiting or return address)
Contact form: Here
Chamber of Commerce: 95333142
VAT identification number: NL005146776B81
Customer service hours:
Monday to Friday: 09:00 to 17:00
Saturday and Sunday: Closed
All emails are answered within 24–48 hours.
