Shipping
Delivery and shipping are handled by Cendura. Every package comes with Track & Trace and is completely free for you, the customer.
Your package will be shipped by us within 0-2 days. The package is shipped directly from the supplier, which is more cost-effective for you as a customer. This may mean it takes a little longer for you to receive your package than you might be used to from other providers.
The delivery time is 6-12 business days, which already includes the processing time of 0-2 days. Saturdays are counted as business days. To accommodate you, we do not charge any shipping costs and cover these fully for you. Please note that these are estimates and delivery times may vary.
Order with 2 or more products
If you order two or more products, it is possible that these products will be delivered in separate shipments. This can be due to availability, logistical considerations, or shipping from different warehouses. We ask you not to email and to wait until the stated delivery time has passed.
Returns
Not completely satisfied with the product you received? Of course you can. You can return your order at any time within 30 days!
Is your product damaged? Then a return is often not necessary; we will simply send you a new one! Due to the country of dispatch, additional costs may apply.
All return shipping costs are to be borne by the customer. Cendura assumes no responsibility for the loss of returns. We do not provide return labels nor cover the costs of returns. These expenses are solely the responsibility of the customer.
Style, size, and photo changes
Once you have placed your order, you agree that it is a custom product that goes into production immediately and that no further changes are possible.
Address changes
Please note when ordering that slight size deviations may occur. We recommend choosing one size larger to ensure a comfortable fit.
Please also note that colors and appearance may slightly differ from the original photos due to differences in lighting and the professional studio environment where the photos were taken.
Consequently, no further changes or modifications can be made once the product is prepared or shipped. We thank you for your understanding and agreement to this policy.
Damaged or incorrectly printed items
If an item arrives damaged or incorrectly printed, we offer a free reprint and shipping. Please contact us via our contact form and include a photo of the item as well as your order number. We will arrange the reprint and send you the item within seven business days.
Insured shipping
With our shipping insurance, available for only €2.95, you are fully covered. If your order is damaged, lost, or stolen during transport, we will send you a new order free of charge.
Please note that damaged or incorrectly printed items can only be replaced within 45 days of the original order date. After this period, Cendura cannot assume responsibility for a replacement.
Hygiene products
Hygiene products are excluded from the right of return due to the spread of infections and diseases. Once hygiene products such as care products and bras are used, we can no longer accept returns.
An exception applies if the products are unused and in their original packaging. Please send us a photo as proof.
Please note that the design, size, color, and image you upload will be printed on your item. If the wrong size, color, or image is selected and sent to you, Cendura is not responsible for replacing these items.
Disclaimer for product images
Please note that while we strive to photograph and describe our products accurately, we cannot guarantee that every photo exactly represents the actual color of the goods in production due to changes in screen resolution. Please contact us before purchase if you have questions about the color, material, or size of an item.
Lost packages
If your package is lost in transit, we will gladly replace it and ensure your order reaches you. If you do not want the package replaced, we must wait 14 days before refunding the order in case the package is found and delivered to you. Our customer service team will regularly follow up on your order during these two weeks to track progress and keep you informed.
Cancellations/Returns
Once you place your order, you agree that it is a custom product that goes into production immediately and that no changes are possible. Before the order goes into production or is shipped, it can still be canceled. If canceled within this timeframe, you will receive a full refund.
If you are not satisfied with the products received and wish to return them, please send an email to info@cendurashop.com so we can provide you with our return address, or discuss the issue with our customer service team. Emails are answered within 48 hours.
Contact
Email: info@cendurashop.com
Cendura is part of ON E-Commerce
Esrein 7, 7553 CX Hengelo, Overijssel, The Netherlands (Registered address, not a visit or return address)
Contact form: Here
Chamber of Commerce: 95333142
VAT identification number: NL005146776B81
Customer service hours:
Monday to Friday: 09:00 to 17:00
Saturday and Sunday: Closed
All emails are answered within 24–48 hours.
