Shipping
These shipping terms apply to all countries to which Cendura currently delivers. Unless different terms are expressly stated for a specific delivery country, the following shipping terms apply equally to all markets we serve.
Delivery and shipping are handled by Cendura. Every package includes Track & Trace and is completely free of charge for you, the customer.
Your package will be shipped within 0–2 days. The package is shipped directly from the supplier, which is more cost-effective for you as a customer. This may mean that it takes a little longer for you to receive your package than you may be used to from other providers.
The delivery time is 6–12 business days, including the 0–2 day processing time. Saturdays count as business days. To accommodate you, we do not charge shipping costs and cover them in full. Please note that these are estimates and delivery times may vary.
Orders with 2 or more products
If you order two or more products, these products may be delivered in separate shipments. This may be due to availability, logistical considerations, or shipping from different warehouses. We ask that you do not email us and first wait until the stated delivery period has elapsed.
Returns
Not completely satisfied with the product you received? Of course, that is okay. You can return your order at any time within 30 days!
Is your product damaged? In that case, a return is often not necessary—we will simply send you a new one! Additional costs may apply depending on the country of dispatch.
All return shipping costs must be paid by the customer. Cendura is not responsible for lost returns. We do not provide return labels or cover the cost of returning the product. These expenses are solely the customer's responsibility.
Changes to Style, Size, and Photos
Once you place your order, you agree that it is a customized product that immediately goes into production and that no further changes are possible.
Address Changes
Please note when placing your order that slight size deviations may occur. We recommend choosing one size larger to ensure a comfortable fit.
Please also note that the colors and appearance may differ slightly from the original photos due to differences in lighting and the professional studio environment in which the photos were taken.
Consequently, no further changes or modifications can be made once the product is being prepared or has been shipped. We thank you for your understanding and agreement with this policy.
Damaged or Incorrectly Printed Items
If an item arrives damaged or incorrectly printed, we offer a free reprint and shipping. Please contact us through our contact form and include a photo of the item and your order number. We will arrange the reprint and send you the item within seven business days.
Insured Shipping
With our shipping insurance, the price of which is displayed according to the delivery country and currency, you are fully covered. If your order is damaged, lost, or stolen during transport, we will send you a new order free of charge.
Please note that damaged or incorrectly printed items can only be replaced within 45 days of the original order date. After this period, Cendura cannot accept responsibility for a replacement
Hygiene Products
Hygiene products are excluded from the right of return due to the spread of infections and diseases. Once hygiene products such as personal care products and bras have been used, we can no longer accept them.
An exception applies if the products are unused and in their original packaging. Please send us a photo as proof.
Please note that the design, size, color, and image you upload will be printed on your item. If the wrong size, color, or image is selected and shipped to you, Cendura is not responsible for replacing these items.
Disclaimer for Product Images
Please note that although we make every effort to photograph and describe our products accurately and in detail, we cannot guarantee that every photo exactly reflects the actual color of the product in production due to differences in screen resolution. Please contact us before purchasing if you have any questions about the color, material, or size of an item.
Lost Packages
If your package is lost in transit, we will be happy to replace it and ensure that your order reaches you. If you do not want the package to be replaced, we must wait 14 days before refunding the order in case the package finds its way to you and is delivered. Our customer service team will regularly check in on your order during the two weeks to track its progress and keep you fully informed.
Cancellations/Returns
Once you place your order, you agree that it is a customized product that immediately goes into production and that no changes are possible. The order can still be canceled before it goes into production or is shipped. If canceled within this period, you will receive a full refund.
If you are not satisfied with the products you received and would like to return them, please email info@cendurashop.com, so that we can send you our return address, or discuss the issue with our customer service team. Emails are answered within 48 hours.
Contact
Email: info@cendurashop.com
Cendura is part of ON E-Commerce
Esrein 7, 7553 CX Hengelo, Overijssel, The Netherlands (registered address, not a visiting or return address)
Contact form: Here
Chamber of Commerce: 95333142
VAT identification number: NL005146776B81
Customer service hours:
Monday to Friday: 09:00 to 17:00
Saturday and Sunday: Closed
All emails are answered within 24–48 hours.
