1. How can I place an order with you?
You can shop conveniently by adding your desired items to the cart and then proceeding to checkout. There, enter your delivery address and preferred payment method - done!
2. Do I need to create a customer account to place an order?
No, a customer account is not required. You can also easily order as a guest.
3. Which payment methods do you accept?
We offer secure payment options. The available payment methods may vary depending on the delivery country:
✔ Credit card (Visa, Mastercard, AMEX, Maestro)
✔ PayPal
✔ Apple Pay
✔ Google Pay
✔ Shop Pay
✔ iDEAL | Wero
✔ Bancontact
✔ BLIK
✔ MobilePay
✔ Cartes Bancaires (CB)
✔ Satispay
Note: The payment methods actually available for your order will be displayed during checkout.
4. How much are the shipping costs?
Shipping is currently completely free, regardless of the order value or delivery location.
5. How long does shipping take?
Order processing takes 0-2 business days. Delivery takes an average of 6-12 business days, unless otherwise stated for the respective delivery country.
6. When will I receive my tracking information?
As soon as your order has been shipped, you will receive an email with your tracking number. This usually happens about one day after shipment. You can check the status at any time via the “Track order” menu item.
7. The delivery time has been exceeded. What should I do?
If you have not received your order 3 days after the expected delivery time has elapsed, please email us at info@cendurashop.com, and we will assist you immediately.
8. What happens if items are missing or damaged?
Please contact us within 48 hours of receiving your order if a product is missing or arrived damaged. We will find a solution as quickly as possible.
9. What can I do if I am not satisfied with my order?
If something is not to your satisfaction, you can return your order within 30 days of receiving the goods. Please contact our customer service so that we can provide you with the necessary return information.
10. Why isn't my discount code working?
Please note that discounts cannot be combined. For example, if you are already benefiting from a volume discount, an additional voucher code cannot be applied.
11. Can I cancel my order?
If you would like to cancel your order, please contact us as soon as possible after placing the order. Since orders are processed automatically and prepared for shipment, we cannot guarantee cancellation once processing has begun. If cancellation is still possible, the amount already paid will be fully refunded via the original payment method.
