1. How can I place an order with you?
You can shop conveniently by adding your desired items to the shopping cart and then proceeding to checkout. There, you enter your delivery address and preferred payment method – done!
2. Do I need to create a customer account to place an order?
No, a customer account is not required. You can also easily order as a guest.
3. Which payment methods do you accept?
We offer secure payment options, including:
✔ Credit card (Visa, Mastercard, AMEX, Maestro)
✔ PayPal
✔ Apple Pay
✔ Google Pay
✔ Shop Pay
4. How much are the shipping costs?
Currently, shipping is completely free, regardless of order value or delivery location.
5. How long does shipping take?
Order processing takes 0–2 business days. Delivery time averages 6–12 business days within Germany.
6. When will I receive my tracking information?
As soon as your order has been shipped, you will receive an email with your tracking number. This usually happens about one day after shipping. You can check the status anytime via the "Track Order" menu item.
7. The delivery time has been exceeded, what should I do?
If you have not received your order 3 days after the expected delivery time, please write to us at info@cendurashop.com, we will assist you immediately.
8. What happens if items are missing or damaged?
Please contact us within 48 hours of receipt of your order if a product is missing or arrived damaged. We will take care of a solution as quickly as possible.
9. What can I do if I am not satisfied with my order?
If something is not to your satisfaction, you have 30 days after receiving the goods to request a return or exchange. Just send us a message, and we will find a solution!
10. Why is my discount code not working?
Please note that discounts cannot be combined. For example, if you are already benefiting from a volume discount, no additional coupon code can be applied.
11. Can I cancel my order?
If you want to cancel your order, please do so within 3 hours of purchase. We start production very quickly and usually need only one to two days for manufacturing. If the cancellation is made within these 3 hours, you will of course receive a full refund.
