Cendura
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    Frequently Asked Questions (FAQ)

    Order & Cancel

    Returns & Exchanges

    Payment & Customer Service

    What is your delivery time?

    Processing the order takes 0–2 business days. Our current delivery time is 6 to 12 business days, including processing time. We ask for your understanding. To accommodate you a little, we do not charge any shipping costs and cover them entirely ourselves.

    Can I cancel my order?

    Yes, that is possible. Send an email within 3 hours of your order to info@cendurashop.com with your name, your order number (from the confirmation email), and the reason for the cancellation. After that, cancellation is unfortunately no longer possible.

    Can I track my order?

    As soon as your order has been shipped, we will send you a tracking number. You can use it to conveniently check the shipping status at any time on our Track Your Order (Track & Trace) page and know exactly when your package will arrive.

    What should I do if I have not received a confirmation email?

    That of course should not happen. Please simply send us an email with your full name and your email address to info@cendurashop.com and we will take care of it as quickly as possible.

    What should I do if I have not yet received my order?

    If you have not received anything after the delivery time has passed, please write to us at info@cendurashop.com. We will immediately check where your package is. If your email remains unanswered, please also check your spam folder.

    How can I exchange or return my order?

    Your satisfaction is our priority. If something doesn't fit or you don't like it, just write to us at info@cendurashop.com, and we will find a suitable solution together. Our return policy is simple: you have 30 days to send the goods back. We will make sure you are always satisfied!

    What are the conditions for a return?

    The return period is 30 days from receipt of the goods. A return is possible if:

    • The deadline has not expired
    • The goods are in their original packaging, including tags
    • The product is unused

    Which payment methods do you accept?

    At Cendura, you can pay securely and conveniently using various payment methods. Depending on your country, options may include PayPal, credit card, Apple Pay, Google Pay, Shop Pay, and local payment methods. All transactions are protected by TLS encryption, ensuring that your payment is processed securely.

    How quickly does customer service respond?

    Our customer service team is available to you at any time and usually responds within 24 to 48 hours. We strive to answer your questions quickly and kindly at info@cendurashop.com or via Facebook Messenger, so you always have a pleasant experience with Cendura.

    How do you support your customers after the purchase?

    Your experience with us doesn’t end with your purchase. Our dedicated customer service team will, of course, continue to support you after delivery. We’ll keep you regularly informed about your order status, provide you with exclusive offers, and be happy to answer your questions at any time.

    Whether you need assistance with a product, have questions about returns or exchanges, or simply want to learn more about our offers, we’re here for you. Contact us anytime at info@cendurashop.com.

    Verfügbarkeit in der Filiale
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    Free Shipping

    We offer free shipping on all orders.

    30-day return policy

    Returns are possible within 30 days of delivery.

    100% Secure Payment

    All transactions are encrypted and processed securely.